Refund & Cancellation Policy of iCorp.pro

Effective Date: September 14th 2025

This Refund & Cancellation Policy (“Policy”) governs all purchases of services made through https://icorp.pro and its subdomains (the “Site”). By ordering our services, you acknowledge and agree to the terms below.

1. General Principles

  • Our services involve the preparation and filing of corporate documents, government filings, and engagement with third-party providers (such as state registries, IRS, and registered agents).
  • Once work has begun or payments have been transmitted to third parties, cancellations and refunds are generally not possible, except as expressly stated in this Policy.
  • Refunds, when approved, will be issued only to the original method of payment.

2. Cancellation Process

  • You may request cancellation of your order by contacting us at billing@icorp.pro or through your customer account dashboard.
  • A cancellation request will only be honored if:
    1. The order is still in Review / Pending status; and
    2. Work has not yet begun (e.g., no documents prepared or filed, no payments transmitted to government agencies or third parties).
  • If your request meets these conditions, we may process the cancellation subject to a cancellation fee (see Section 3).

3. Cancellation Fee

  • If an order is cancelled before work has begun, we may deduct up to $30 or 10% of the order amount (whichever is greater) as an administrative cancellation fee.
  • This fee covers internal processing, payment gateway costs, and administrative expenses.

4. Non-Refundable Items

The following are strictly non-refundable:

  1. Government & Filing Fees
    • Payments made to federal, state, or local government agencies (e.g., Secretary of State filing fees, IRS fees).
  2. Registered Agent Fees
    • Annual registered agent services are billed upfront and non-refundable once activated.
  3. Third-Party Provider Costs
    • Payments to couriers, KYC/AML providers, notaries, translation services, or other vendors.
  4. Completed Services
    • Services that have been substantially performed, including preparation of company documents, EIN applications, compliance filings, consultations, or document reviews.

5. Eligible Refunds

Refunds may be considered in the following limited situations:

  • Duplicate Payment: If you were charged twice for the same service.
  • Service Not Initiated: If you cancel before any work begins, subject to cancellation fee.
  • Technical Error: If a payment processing error occurred (e.g., failed transaction on Stripe/PayPal).
  • Service Unavailable: If we are unable to deliver the service due to internal reasons (e.g., jurisdiction restrictions).

6. Auto-Renewal Services

  • Certain services, such as Registered Agent, may be set to auto-renew annually.
  • You will be notified before renewal, and you must cancel at least 30 days before the renewal date to avoid being charged for the next term.
  • Once renewed, the fee is non-refundable.

7. Refund Requests

  • All refund or cancellation requests must be submitted in writing to billing@icorp.pro within 14 days of purchase.
  • Requests must include:
    • Your order number,
    • Proof of payment,
    • Detailed reason for cancellation/refund.
  • Identity verification may be required for security and fraud-prevention purposes.

8. Processing of Refunds

  • Approved refunds will be processed within 7–14 business days.
  • Refunds are returned to the original payment method only.
  • Bank fees, currency conversion charges, or third-party processing fees are not refundable.

9. Chargebacks & Disputes

  • Filing a chargeback before contacting us may delay resolution and result in suspension of your account.
  • We strongly encourage clients to reach out to billing@icorp.pro first, so we can resolve the issue promptly.

10. No Guarantee of Government Approval

  • We cannot guarantee acceptance of filings or issuance of EIN by government agencies (e.g., IRS, Secretary of State, FinCEN).
  • Rejections, delays, or additional document requests by authorities are outside our control and do not qualify for refunds.

11. Disclaimers

  • iCorp.pro provides general business services only and does not offer legal, tax, or accounting advice.
  • Content on our Site is provided “as is” and should not be relied upon as a substitute for professional consultation.
  • You should consult qualified professionals before making legal or financial decisions.

12. Governing Law & Dispute Resolution

  • This Policy shall be governed by the laws of the State of [Insert State], United States.
  • Any disputes arising out of or relating to this Policy will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA), unless prohibited by law.
  • The arbitration shall take place in [Insert City, State], and the decision shall be final and binding.

13. Changes to This Policy

We may update this Policy from time to time. The latest version will be posted on this page with a new effective date.

14. Contact Information

For all refund and cancellation matters, please contact:

Billing & Refunds: billing@icorp.pro
General Privacy & Data: privacy@icorp.pro